You may have some questions before you feel ready to consult and begin working with GetCareMD. Here’s a list of the most frequently asked questions thrown our way and our answers. If you don’t find your question on the list, you can get in touch with us through our online form.
Your medical insurance covers imaging services, lab testing, and prescriptions. However, our other services are low-cost, so we do not accept process claims or medical insurance benefits for them.
There are some situations in which our services are refundable. Even so, once the prescription reaches the pharmacy, all our services are non-refundable.
The short answer is yes! Online messaging is available 24/7, and you can also submit your consultation form at any time. As soon as your consultation is completed and approved, we’ll send your prescription to your preferred pharmacy. You can pick up the prescription whenever your preferred pharmacy is open.
If the issue is with the information entered, you can change the information on the form. If the issue still persists, then you can call us and pay over the phone.
Regrettably, we don’t control the fees charged by the pharmacy for your prescription, nor do we control whether the prescription is covered by your medical insurance. However, we will readily provide an alternative, more affordable prescription if one is available.
Online platforms come with certain restrictions. Since we can’t physically test our patients, there are some conditions we can’t treat. To ensure our patients remain safe, we do not treat medical emergencies, complex medical conditions, and children under the age of 18. If a situation in which we cannot provide adequate treatment arises, you will be refunded.
Payment for your online consultation is separate from and does NOT include the cost of your prescription. You will need to pay for your prescription separately at the pharmacy of your choice.
Medical insurance can cover these costs, and we will provide prescriptions for inexpensive or covered medicine whenever possible. If your prescribed medicine is not affordable, ask your pharmacist about insurance coverage, alternative medicines, and discounts. Most pharmacies will help fit your prescription into your budget.
We only provide consultations and treatment; we do not dispense medications. Once your consultation is completed and approved, we’ll send your prescription to your preferred pharmacy.
You can seek a refund by sending us an email or filling out our contact form. If we’re unable to prescribe your medication, we’ll refund your consultation fees. However, all fees are non-refundable once the prescription is sent to the pharmacy.